For a long time, quality has been a key topic in tourism. Consistent orientation on quality both in hardware and software requires the corresponding effort. Quality does not develop from one day to the next but is a long-term, continuous process which will, however, pay off for all links to the tourist value added chain. The well-known question, “is it not very expensive to set up proper quality management?” can therefore only be answered with another question: “How expensive is it to neglect product and service quality?”

• For example, by using different mystery checks we point out possible quality gaps in infrastructure, design of buildings, interior design or service quality to you.
• By means of web-checks we examine your internet presence and prepare you for the electronic marketplace.
• As a neutral and practice oriented partner, we take care of the whole handling of classifying private rooms and holiday apartments according to the guidelines of the German Tourism Association and we are also involved in the further development of quality criteria.
• The basis of numerous quality measurements and evaluations is comprehensive market research. Our different market research elements (interviewing of guests, interviewing of inquirers, etc.) contain varied measuring methods for evaluating guest satisfaction and quality evaluation.
• In the context of the analysis of site visits, we examine the design of the locality which is directed at tourists, and for this we have developed an extensive on-site evaluation method.
• Particularly on the destination level, dwif accompanies and oversees different tourism quality campaigns in all stages of the process.
• Increasing quality, transparency and commitment of opportunities for further education in tourism by means of a stronger market and demand orientation is, among other things, the focus on the topic “professional qualification”. Concerning this, dwif has developed a range of training opportunities.
• The best and most comprehensive quality strategies and quality measurements are only worth half if no further steps and measures are carried out. dwif provides practically-oriented assistance by means of training courses and seminars and by developing guidelines and brochures.